As an IT Support Analyst, you will provide comprehensive technical support to our fully remote workforce, ensuring a seamless and secure user experience across systems and devices. Leveraging your proven experience in IT support, you’ll resolve a wide range of technical issues while delivering an exceptional level of customer service that fosters user satisfaction and trust. This role offers the opportunity to grow into broader infrastructure or security responsibilities while serving as a dependable point of contact for our internal teams.
The Implementation Specialist, Mexico, will be responsible for deploying Shiji’s POS solutions for enterprise customers within the Americas region. This role involves executing technical tasks such as hardware installation, system configuration, upgrades, basic troubleshooting, and user training, all under the guidance of senior team members. The Specialist will ensure seamless installations, address customer needs, and provide post-implementation support.
The Service Board Analyst will ensure the smooth operation and efficiency of the service boards by effectively prioritizing, qualifying, and advancing tickets while maintaining high standards of client communication and technical support. This job does require occasional outbound calls to clients to retrieve more accurate information.
Oversees and enhances daily support operations, leading a team of 10+ direct reports, with the opportunity to impact the company's IT support structure. Manages the service desk, ensures efficient support for users across multiple locations, and acts as an escalation point for complex issues.